Reduce Phone Calls. Improve Customer Satisfaction.
The Customer Portal gives boat owners everything they need without calling your front desk. They check their balance, pay an invoice, approve a service estimate, or message your team — all on their own schedule. Your staff spends less time on routine requests and more time running the marina.
What Your Customers Get
A complete self-service platform — not just a payment page
- Marina announcements and operating hours
- At-a-glance stats: vessels, invoices, messages, documents
- Marina showcase and photo gallery
- Quick navigation to all portal sections
- Add and edit vessel specifications
- Upload photos to a vessel gallery
- Track insurance and registration with expiration dates
- Access vessel-related documents and service history
- View all unpaid invoices with balance and due date
- Pay by credit card, debit card, or ACH bank transfer
- See full payment history with status tracking
- Past-due indicators at 30, 60, 90, and 120+ days
- View service estimates with detailed pricing
- Approve or reject estimates directly from the portal
- Track active work orders and completion status
- See pending approvals in one place
- View all eSign documents sent by the marina
- Filter by status: all, pending, or signed
- Download completed signed documents
- Track signing progress in real time
- Send and receive messages directly in the portal
- Full conversation history with read receipts
- Status indicators for sent, delivered, and read
- Professional threaded conversations
How Customers Get Access
Invite your customers in bulk or let them self-register
Marina staff selects customers and sends bulk portal invitations via email. Each customer receives a personalized invitation link.
The customer clicks the invitation link, sets up their account, and gains immediate access. Existing customers can also self-register without an invitation.
The customer logs into their portal to view vessels, pay invoices, approve service estimates, access documents, and message your marina team — 24/7 from any device.
Payments Built Into the Portal
Customers pay invoices directly from their account
Portal users see their unpaid invoices with current balance, past-due status, and aging at 30, 60, 90, and 120+ days. They select invoices to pay, choose credit card or ACH, and complete payment with 3D Secure protection. Payment history and confirmations are always available in the portal.
Customers who don't have a portal account can still pay via payment links sent by your staff — no login required.
Service Approvals Without Phone Tag
Customers approve estimates and track work orders online
When your service team creates an estimate, the customer sees it in their portal with a full pricing breakdown. They can approve or reject it with one click — no phone call, no email chain. Once approved, the work order is created and the customer can track progress through completion.
Explore Related Solutions
The Customer Portal works alongside these DockMaster capabilities
Send payment links by email, manage transactions, process refunds, and configure fees per marina.
Learn more →
Streamline service operations with estimates, work orders, technician scheduling, and parts tracking.
Learn more →
Send contracts and documents for electronic signature — accessible from the Customer Portal.
Learn more →