DockMaster Web
Access your marina management system from anywhere with our powerful web platform, featuring seamless desktop synchronization and comprehensive customer self-service capabilities.
Platform Capabilities
Key Features
- Real-time customer data synchronization
- Complete customer profile management
- Vessel information tracking
- Communication history and notes
- View and pay invoices online with credit card or ACH
- Manage vessel profiles, insurance, and photos
- Approve estimates and track work orders
- Two-way messaging with marina staff
- Digital registration forms
- Automated account creation
- Document upload capability
- Immediate account access
- Digital vessel documentation
- Maintenance history tracking
- Insurance and registration management
- Real-time status updates
- Create estimates with multi-step wizard
- Manage work orders from creation to completion
- Drag-and-drop scheduling with multiple calendar views
- Track labor, parts, and operations in real-time
- Real-time data synchronization
- Automatic conflict resolution
- Offline capability
- Change history tracking
- Marine-specific document templates
- No-authentication signing for dock visitors
- Required attachments for compliance docs
- Real-time document status tracking
- AI-powered technician assignment
- Automatic conflict detection
- Smart scheduling suggestions
- Geofence-based location tracking
- Parts catalog with cost and availability
- Parts kits for common service packages
- Purchase order creation and tracking
- Special order management
- Custom roles with granular permissions
- Staff, external user, and API user management
- Customer portal access controls
- Usage reporting per marina account
Service Management System
NEW IN 2.0DockMaster Web 2.0.0 introduces a comprehensive Service Management system that transforms how marinas handle every aspect of service operations. From initial estimates to completed work orders, manage your entire service workflow in one integrated platform.
Estimates & Work Orders
- Multi-step estimate wizard with one-click conversion to work orders
- Complete work order lifecycle management with status tracking
- Time entry system with technician labor tracking
- Active Clock-Ins view — see who's on which job, live, with elapsed vs. standard hours
- Parts integration and cost tracking
Advanced Scheduling
- Drag-and-drop scheduling with day, week, month, year, and timeline views
- Automatic conflict detection with smart suggestions
- Visual technician availability indicators
- Color-coded labels for visual organization
- AI-powered scheduling assistant for optimized technician assignment
- Geofence-based technician location tracking
Customer Portal
SELF-SERVICEGive your customers 24/7 access to their marina account. The Customer Portal is a full self-service platform where boat owners manage their vessels, pay invoices, approve service estimates, access documents, and communicate with your team — all from any device.
Account & Vessels
- Profile management with multiple addresses and phone numbers
- Vessel specs, photo galleries, and document uploads
- Insurance and registration tracking with expiration alerts
- Marina dashboard with announcements and operating hours
Payments & Services
- View and pay invoices online with credit card or ACH
- Approve or reject service estimates with pricing transparency
- Track work orders and access eSign documents
- Two-way messaging with marina staff
Customers register via bulk invitation from your staff or self-onboarding. Works on desktop, tablet, and mobile.
DockMaster Payments
INTEGRATEDSend payment links by email and let customers pay without logging in. Accept credit cards and ACH with full transaction management, refund processing, and per-marina fee configuration — all built into DockMaster Web.
For Your Staff
- Send payment links from any customer record in one click
- 16 deposit types: slip, storage, work order, boat sale, and more
- Transaction dashboard with filtering and CSV export
- One-click refunds with reason tracking
For Your Customers
- Pay from an email link — no login or account required
- Select specific invoices or pay all at once
- Credit card, debit, and ACH with 3D Secure protection
- Itemized fee breakdown before payment confirmation
Integrated Payment Processing
DockMaster Payments
Send payment links and let your customers pay online — no login required. Accept credit cards and ACH with full transaction management built into DockMaster Web.
- Payment links sent directly by email
- Customer self-service — no login required
- Credit card, debit, and ACH accepted
- Transaction dashboard with CSV export
Frequently Asked Questions
What is DockMaster Web?
DockMaster Web is the cloud companion to DockMaster Desktop. It adds a marina CRM, customer self-service portal, online payments, eSignature workflows, service management with AI-assisted scheduling, and web-based inventory — all synced with your desktop system in real time and accessible from any device.
Does DockMaster Web replace DockMaster Desktop?
No — they work together. Desktop remains the operational and accounting backbone, while Web extends it to the cloud with customer-facing self-service, payments, eSignature, and anywhere access. Data synchronizes between the two automatically.
How does the AI Scheduling Assistant work?
It analyzes unscheduled operations and recommends technician and time-slot assignments based on availability, workload, and job priority. Your service team reviews each recommendation and accepts or rejects it — the AI assists, your staff stays in control.
Can customers pay invoices without logging in?
Yes. Staff send a secure payment link by email and customers pay by credit card, debit, or ACH with 3D Secure protection — no account required. Customers with portal access can also view and pay invoices there.
How does technician time tracking work?
Technicians clock onto work order operations, and the Active Clock-Ins view shows the office who is on which job in real time, with elapsed versus standard hours. Geofencing can validate that clock-ins happen on site.
What can customers do in the self-service portal?
Boat owners can view and pay invoices, approve service estimates, track work orders, manage vessel details and documents, sign eSignature documents, and message your staff — 24/7, from any device.
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