If you’re a marina manager or service coordinator, you’ve probably spent too much time searching through physical files just to find a single customer’s insurance document or the latest photo of a vessel. Keeping track of vessel records and customer details shouldn’t take longer than servicing the boats themselves. With DockMaster Web, that process changes entirely.
DockMaster Web is a modern marina management platform that puts everything in one place, without switching tabs or guessing who last spoke to a customer. With real-time syncing, centralized records, and access from any device, it gives your team a reliable, searchable system that makes everyday work much simpler and faster.
Let’s walk through how DockMaster Web helps you manage all customer and vessel information in a single view.
1. Manage Customer and Vessel Profiles in One Centralized Dashboard
In many marinas, customer and vessel data are spread across emails, local drives, spreadsheets, and maybe even sticky notes, making it easy for things to go missing. DockMaster Web removes that problem by giving your team a centralized dashboard that connects customer profiles with vessel details, directly linked and instantly accessible.
Each customer profile shows you:
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Contact information (email, phone, address)
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Linked vessels
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Uploaded documents (insurance, ID, service agreements)
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Communication history
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Notes added by any team member
Each vessel profile gives you:
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Make, model, registration details
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Linked owner(s)
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Photos
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Uploaded documents (registrations, inspections, insurance)
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Service records and transaction history
You don’t have to memorize customer-vessel links or dig into past emails, as everything is already tied together in one organized space.
2. Upload and Access All Documents from Everywhere
Whether you’re in the office, walking the docks, or working from a tablet in the service bay, you can upload and access documents right from DockMaster Web. Photos, PDFs, and forms all stay connected to the right profile, so your team doesn’t waste time re-uploading or emailing files back and forth.
Some examples of what you can store:
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Insurance certificates (with expiration dates noted)
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Vessel registrations
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Signed contracts or storage agreements
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Engine specs and manufacturer notes
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Photos of vessel damage or repairs
You can even add custom fields to capture unique details about your marina’s requirements or customer preferences.
If a boat arrives for service and you need to confirm insurance or check the last repair date, just pull it up from your phone or tablet. There’s no need to return to your desk to accomplish the task.
3. Stay Updated in Real Time Across Teams and Locations
In a typical marina, especially one that handles service, storage, and transient traffic, staff constantly need updates, such as:
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Has a customer submitted updated insurance?
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Has a new document been added to a vessel record?
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Has a service history note been logged?
With DockMaster Web, changes show up in real time. For instance, if your service team uploads a photo of a cracked hull at 11 a.m., your admin can reference that photo during the customer call at 11:05 a.m.
The platform also:
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Logs who made each update and when
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Lets you search records by customer name, vessel name, document type, or date
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Sends automatic alerts for missing or expired documents (like insurance or registrations)
4. Use Every Feature on Any Device, Wherever You Work
Managing a marina requires constant movement between the dock, the office, the yard, and customer areas. Your team needs software that keeps up with that pace and never slows them down. DockMaster Web works on phones, tablets, laptops, and desktops with the same interface and features.
This flexibility means:
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A dockmaster can check vessel records while walking the marina
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A technician can add repair notes or upload photos right from the service bay
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Admin teams can respond to customer emails faster by referencing real-time info
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Managers can review fleet status from home or while traveling
5. Find What You Need Instantly with Smart Search and Tags
Let’s say a customer calls asking if their vessel registration is still valid. Instead of opening five different tools or calling another team member, just type their name in DockMaster Web. You’ll see everything tied to their account in seconds.
Use smart filters to:
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Find all customers with expired insurance
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See vessels in your dry storage yard that are due for renewal
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Search all photos uploaded in the last week
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Sort vessels by make, model, or length
Tags and categories make it easy to keep your records clean and quick to search. You can create tags like “Awaiting Insurance,” “Winterized,” or “Service Due” to track everything that matters to your team.
6. Train New Staff Faster with One Simple, Unified System
When your marina brings on new hires, whether seasonal help or full-time staff, the time spent training them matters. DockMaster Web reduces that effort by keeping everything in one place. Instead of teaching someone to switch between five platforms, you just walk them through DockMaster Web.
They can:
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View customer histories without asking for background
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Pull up photos or documents during customer calls
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Upload repair notes while walking the docks
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Add new vessel info as part of check-in procedures
With less time spent learning systems, they spend more time helping customers.
Works Seamlessly with DockMaster Desktop
Already using DockMaster Desktop? You don’t have to switch everything all at once.
DockMaster Web works side by side with the desktop version. They sync automatically, so any updates made on one platform reflect in the other. This hybrid setup lets you:
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Keep your accounting or service operations on the desktop
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Use DockMaster Web for mobile access and customer-facing updates
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Gradually shift to more features on the web without disrupting your current setup
Keep All Your Records Connected, Searchable, and Always Accessible with DockMaster Web
Marina teams already have enough to manage, so keeping customer and vessel records shouldn’t be a daily challenge. With DockMaster Web, you get a cloud-based marina management system that simplifies recordkeeping, keeps your team connected, and reduces the time spent searching for files.
Whether you’re uploading a document on the dock, reviewing service history from your phone, or responding to a customer’s question at the office, you can trust that everything is in one place.
To see how DockMaster Web can help your team do more without switching systems, schedule a demo today or reach out to our Customer Success Team at [email protected]. You can also visit https://portal.dockmaster.com anytime to access documentation, training materials, and the latest feature updates.
FAQs
What kind of customer and vessel information can I store in DockMaster Web?
You can store everything from basic contact details and vessel specs to insurance documents, registration records, service history, and photos. Each customer and vessel profile is centralized and customizable, so your team always has a full, searchable history at their fingertips.
Can multiple team members access and update the same profiles?
Yes. DockMaster Web is built for collaboration. Your dock staff, admin team, and service technicians can all access the same customer and vessel records in real time, whether they’re in the office or on the dock.
Will I be notified if a customer updates their insurance or registration?
Yes. DockMaster Web can flag expired or missing documents and notify your team when updates are needed. Once a file is uploaded, it's immediately available to everyone on the system, and you can even filter profiles by expiration status to stay ahead of renewals.
How secure is my customer and vessel data on DockMaster Web?
DockMaster Web uses encrypted cloud storage and secure login protocols to protect your data. Only authorized users on your team can access your information, and you can manage access levels based on roles or departments.