Breakdown silos and build up collaboration
Regardless of your business size or ambitions, DockMaster Service Management modules lets you manage everything from the box of bolts to the champagne to christen the new vessel. Our Enterprise solution offers finite control over work order management, parts management and operations codes while our small business solution DockMaster Flow is designed for marine businesses needing efficiency and transparency on day to day jobs.
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Marine Owners
Maintain a source of truth for your customers, vessels and jobs. Eliminate costly errors due to miscommunications.
Service Writers
Utilize customizable, pre-made job and service templates to speed up your quoting and ensure accurate pricing and billable hours.
Technicians
View your daily job list including estimated hours, descriptions and required parts. Log your hours and upload photos for traceability.
Accountants
Synchronize customers, estimates and invoices to your Quickbooks account. Send invoices by email or SMS for prompt payment.
Accurate work orders
Tools to create precise work estimates that include detailed breakdowns of services and parts required.
Ensure transparency and avoid surprises with estimates that reflect the true scope of the work.
- Work orders with multiple embedded jobs
- Service plans for recurring jobs or billings
- Assign repeatable task checklists
Flexible quoting options
Every job is unique, but DockMaster ensures your process and templates are repeatable
Quote your customers based on either a flat rate or an hourly basis, allowing you to accommodate different pricing models and customer preferences.
- Pre-built rate cards to speed up the quoting process
- Modify each job with a custom rate and number of hours
- Apply custom taxes or discounts based on the job or client
Realtime job tracking
Keep your customers in the loop with real-time work order status reports, allowing them to approve work as it progresses.
Enhance customer confidence by providing visibility into the service process
- Proceed without client’s digital approval
- Send estimates with custom notes for client approval
- Post updates and comments while the job is active
Effortless customer communicatons
Send estimates to your customers through email or SMS for quick and convenient approval.
Foster trust and transparency by keeping customers informed every step of the way.
- Request partial or full payment
- Capture payment by ACH or credit card
- Process manual payments
Digital payments for work orders
Enable your customers to pay online and get paid quicker for full or partial work orders. Digital Payments offers the convenience and flexibility with secure online payment options.
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Trusted by hundreds of marine and marina businesses
Loved by marine technicians
Optimize technician scheduling
Optimize your technicians’ workdays, ensuring that they are deployed efficiently and effectively. “Optimize your technicians’ workdays, ensuring that they are scheduled and dispatched efficiently and effectively.
Realtime job tracking
Keep your customers in the loop with real-time work order status reports, allowing them to approve work as it progresses. Enhance customer confidence by providing visibility into the service process.
Mobile time management
Empower your technicians with mobile time management capabilities. They can log their work hours and progress directly from the field. Eliminate miscommunications and reduce administrative overhead.
Since 1994
Marine support specialists
Our support team have decades of experience assisting and guiding marine professionals big and small
Scale as you grow
DockMaster’s modular application allows you to start with our Marine CRM and add services for Dealer Management and POS as your business scales.
Web based
Utilize our new web based Marine CRM and Job Management services via a browser or mobile device.
Get started with DockMaster today
In the challenging world of marine service management, staying ahead, or afloat requires embracing technology that saves you from repeatable tasks, eliminates errors and enhances the customer experience. DockMaster equips you with the tools to provide accurate estimates, flexible quoting, efficient scheduling, real-time communication, and digital payment options from the convenience of a mobile phone. These capabilities not only improve your operational efficiency but also elevate customer satisfaction and drive revenue growth for your service division.
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Suite 407
Clearwater, FL 33764
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