DockMaster Web offers a web-based marina management software experience that you can use immediately without a complete migration. The platform operates as an online marina operations platform and syncs with DockMaster Desktop.
Because it is built as a cloud-based marina management system, your staff can start working from any device with minimal setup effort. You can invite customers to use the portal, upload documents, and send messages right now. These actions help your marina realize value today without changing your current way of working.
Having said that, let’s look at quick wins that help you manage your marina operations right now.
1. Invite Customers to the Portal for Easy Self-Service
Getting customers involved is the first step to freeing up your team’s time. DockMaster Web lets you send portal invites so boaters can update contact information, upload vessel documents, and communicate directly with your staff. This reduces manual follow-ups and phone tag while improving data accuracy.
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Open a customer record
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Generate the portal invite link
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Share the link by email or text message
Let customers know they can securely upload insurance and registration and send messages anytime. This feature works on any device, so customers stay connected whether they are at the dock or home.
For example, during peak season, front office teams often become overwhelmed with phone calls and paperwork. With the self-service portal, customers manage their own profiles, saving your staff hours each week and speeding up check-ins.
2. Upload and Manage Vessel Documents Online
Managing paperwork can slow your team down. DockMaster Web lets you upload vessel documents directly into the system, keeping everything organized and easy to access from any location.
To get started:
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Navigate to the Vessels tab in a customer record
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Upload essential files like insurance certificates, manuals, and photos
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Use built-in alerts to track expiration dates and keep paperwork current
As a result, your team no longer has to track expiration dates on spreadsheets or whiteboards. Alerts notify you before coverage lapses, and customers can upload renewals directly, keeping your records accurate and up to date.
3. Send Messages Directly from Customer Records
Communicating quickly with boaters or staff is essential. DockMaster Web lets you send emails or text messages straight from a customer record, so you can confirm slip assignments, send payment reminders, or update service statuses without delay. This keeps communication fast and organized in one place.
To send a message:
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Open the Messages tab in any customer record
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Choose to send via email or SMS
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Write your message and send it in seconds
All messages are logged with timestamps, creating a complete communication history that your entire team can access. This way, every message stays linked to the customer profile, making handoffs between team members smooth, even across different locations.
4. Make Updates Anytime From Any Device
DockMaster Web runs entirely online, letting your team access customer and vessel data from desktops, tablets, or phones. Whether they’re at the office, walking the dock, or out on a service call, they can update records, check messages, or upload files without delay.
This instant access means your staff doesn’t have to return to the office just to make changes. Teams can handle updates on the spot, speeding up service and reducing hold-ups.
5. Use the Free Tier to Get Started Today
DockMaster Web gives marina teams a simple way to shift to modern, cloud-based operations. You can start with key features like service scheduling, customer portals, or billing, then add more tools as your needs grow.
The setup process is guided and flexible, so your staff can begin using it without long delays or heavy training.
Use this quick checklist to activate DockMaster Web features right now:
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Invite customers to the portal so they can access accounts and upload their documents
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Upload and organize vessel records, including insurance papers, registration files, and vessel photos
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Send messages directly from each customer record to share updates or send reminders
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Make updates and access all customer and vessel data from any device, wherever you are
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Keep DockMaster Desktop running with DockMaster Web to maintain your current workflows
Practical Tips for Rolling Out DockMaster Web in Your Office
Here are some practical ideas to inspire internal adoption without overwhelming the team:
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Show one feature during a meeting, such as how to generate a portal invite link or send a message
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Assign one person each week to send portal invites so knowledge spreads gradually across staff
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Review uploaded documents every Friday to keep records fresh and expiration alerts current
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Start the day by checking DockMaster Web first before making calls or searching for files
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Celebrate early wins like customer replies or fewer phone calls to reinforce positive results
These steps help your staff discover DockMaster Web naturally in their flow rather than through heavy training.
Get Started With DockMaster Web Easily
Starting with DockMaster Web requires no complicated changes or full migrations. You can activate key features like customer portal invites, document uploads, and messaging immediately to make your marina management easier and faster.
So, what are you waiting for? Take advantage of the free tier to test all features risk-free. For more information, contact our customer success team at [email protected] or reach support directly by booking a demo. You can find training resources, product updates, and complete documentation anytime at https://portal.dockmaster.com.
Looking for helpful tips each month? Check out our “Did You Know?” blog series for short walkthroughs and feature spotlights.
FAQs
What is web-based marina management software?
It is software that allows marina teams to manage operations like customer records, communications, and documents online using any internet-connected device.
How does DockMaster Web sync with DockMaster Desktop?
DockMaster Web syncs data with your existing DockMaster Desktop system, letting you add cloud-based features without moving all your data at once.
Can I invite customers to use the portal immediately?
Yes, you can start sending portal invites today to let customers update their info and upload documents without any setup delays.