What’s New Series: eSignature: Simplify Signing, Accelerate Approvals
DockMaster has always focused on making marina operations faster, more reliable, and easier to manage. With the launch of eSignature, we are taking another major step toward modern marina management. The new module gives marina teams a secure and efficient way to handle contracts without printed forms, long delays, or complicated workflows.
This update reflects DockMaster’s commitment to giving marinas better tools that match how their teams and customers work today. We understand that operations move quickly, and paperwork can slow everything down. eSignature solves this by giving you full digital access to contracts, approvals, and customer documents right inside your existing system.
With this launch, DockMaster continues to lead in marina management software by adding the features marinas need without creating extra work. Our software is designed to support both large marina chains and smaller boatyards, providing the same clear benefits, including speed, accuracy, and professionalism.
What is eSignature?
eSignature is a fully integrated module within DockMaster Web. It allows marina operators to manage the complete contract process without switching systems. From document setup to final signatures, every step happens in one place with complete visibility and tracking.
Your team can send, sign, and store documents directly inside the DockMaster Web platform. This keeps all actions organized under the customer profile, synced with DockMaster Desktop, and accessible at any time. The setup is fast, and the system supports both single and multi-document workflows.
Here’s how the process works:
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Select a saved template or upload your own custom document from within DockMaster Web
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Add signer fields to the document before sending it to the correct customer
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Customers receive a secure link inside the marina customer portal
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They can open and sign the document on any device, including a phone, tablet, or computer
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No need to print, scan, or mail anything, which speeds up the approval process
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Reduce delays by keeping every step of signing digital and easy to complete
Once completed, every signed document syncs directly with DockMaster Desktop, giving your team complete visibility and up-to-date records across systems. If you’re handling multiple forms or agreements, you can bundle them, send them together, and monitor progress for each item from a single screen.
With DockMaster Web’s eSignature module, marina teams can support paperless marina operations by removing manual tasks and outdated methods from contract handling. All signatures are digital, secure, and easy to manage. This helps you obtain approvals more quickly and reduces the time spent chasing paperwork or calling guests to follow up.
Key Features
eSignature gives you full control over document handling, from creation to final approval. Below are the key features that help you move faster, reduce manual work, and keep everything in one place.
1. Document packages
With the new document bundling feature, you can group multiple PDFs or images into one package for signing. Instead of sending individual files, your team can include everything a customer needs to review and sign in one secure workflow. For example, if you need a signed lease agreement, dock usage policy, and insurance release, you can send all three at once.
This helps you simplify how you handle multi-document transactions while making it easier for your customers to respond quickly.
Here’s what you can do with document bundling:
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Create a single signature process for multi-document requests so customers don’t receive multiple links
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Keep all related paperwork in one secure transaction to avoid tracking separate files across tools
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Improve response times by reducing email traffic and removing confusion about which documents need signing
2. Reusable templates
Manually building the same documents over and over can waste valuable time and introduce mistakes. eSignature lets you create reusable templates for commonly used agreements like lease renewals, waivers, or storage contracts.
These templates come with preset fields for names, signatures, and dates, which means your team avoids starting from scratch each time. You can still customize each document for a specific guest while keeping the core structure and wording consistent.
Here’s how templates help your marina save time and reduce errors:
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Save time by creating templates for recurring agreements, contracts, or waivers used across your operations
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Maintain consistency and accuracy across every document by keeping formats, fields, and legal terms uniform
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Reduce user errors by using preset fields for dates, signatures, and customer details in the correct locations
3. Bulk sending
Handling seasonal renewals or recurring agreements for dozens of customers manually can take hours each week. With bulk document sending, your team can send the same form to multiple recipients simultaneously with just one action. This upcoming feature is perfect for annual contracts, event waivers, or storage renewals that repeat across your customer base.
Once documents are sent, the system automatically tracks each recipient’s activity, so your staff knows who has signed and who still needs a reminder.
Here’s how bulk sending will save time and reduce repetitive work:
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Send documents to multiple recipients at once, ideal for recurring agreements or seasonal waivers (Coming soon!)
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Automatically track each recipient’s status and see who opened or signed in real time
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Quickly resend documents to customers who missed or ignored the first signing request
4. Guided signing
When customers don’t know where to sign or what a section means, they often delay or reach out for help. Guided signing allows your team to highlight critical sections and add notes directly in the document before sending it out. These prompts help signers know exactly where to focus, reducing confusion and missed fields.
This feature improves the signing experience while speeding up completion for both staff and customers. Here’s how guided signing supports faster, clearer document workflows:
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Highlight required fields so signers don’t miss important sections or fields that need attention
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Add comments or instructions inside the document to explain specific clauses or next steps
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Prevent back-and-forth emails by reducing questions and avoiding incomplete or unclear submissions
5. Customer portal integration
Instead of making customers log into another tool or download unfamiliar apps, eSignature keeps everything in one place. Customers can review and sign documents directly from the marina customer portal, alongside payments, invoices, and slip renewals. They don't need to remember new passwords or visit separate websites, which means faster action and fewer delays.
By keeping the process simple and familiar, you improve both the guest experience and your team’s efficiency. Here’s how customer portal integration helps create a smooth, single-platform experience:
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Let customers sign documents directly inside the marina customer portal, which they already use for other tasks
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Eliminate the need for extra logins or third-party tools that slow people down or cause confusion
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Speed up completion rates by keeping everything in one secure, easy-to-access location
6. Mobile-optimized experience
Every signature request sent through eSignature works perfectly on any device your customer prefers. Whether they open it from their phone, tablet, or laptop, the system adjusts to fit their screen so they can complete documents quickly without needing to visit the office. This makes it easy for them to sign from the dock, their home, or even their boat.
As a result, you get faster results, and your customers get a smoother signing experience on any device:
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Let customers review and sign documents from any device without downloading an app or switching tools
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Use fully responsive workflows that automatically adjust to mobile and tablet screens
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Improve turnaround time by making it easier for guests to complete forms wherever they are
7. Audit trail & compliance
Every document signed through eSignature comes with a complete history of actions taken. Your team can see exactly when each document was sent, opened, signed, and finalized.
These records help you stay organized, respond quickly to questions, and meet compliance requirements confidently:
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Track every step of the signing process with built-in timestamps and sender-signer actions
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Access signed agreements instantly within DockMaster Web under each customer’s profile
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Handle documents securely while meeting legal and operational standards at all times
Why It Matters to Your Operation?
Marinas often lose valuable time managing contracts manually, which slows down operations and frustrates both staff and customers. Moving to a cloud-based contract workflow streamlines the entire process, eliminates unnecessary steps, and keeps every agreement visible and organized.
Here’s how this change matters to your marina:
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Reduce delays by replacing paper and manual follow-ups: Handling contracts on paper wastes time with printing, scanning, and constant reminders to customers. With Digital document signing for marinas, staff can send contracts quickly, and customers can sign using their phones or computers. This cuts down hours spent chasing signatures and speeds up scheduling, slip assignments, and boat sales without extra calls or trips.
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Improve customer satisfaction: Customers appreciate how easy it is to review and sign documents from anywhere through their secure portal. In fact, a recent survey found that 83% of buyers prefer to order or pay through digital commerce. This smooth, transparent process builds trust and keeps your marina’s reputation strong by making transactions clear and professional.
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Support compliance and record-keeping: Every signed document is automatically saved, along with a comprehensive tracking history, helping your team maintain organized records. This visibility allows managers to identify any hold-ups early and meet legal requirements without having to dig through piles of paper.
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Free up staff time to focus on service: By automating contract workflows, your office team can avoid repetitive tasks such as preparing documents and following up on signatures. This allows staff to spend more time assisting customers and less time managing files, thereby improving daily productivity throughout your marina. It is no surprise, then, that businesses using contract automation reclaimed an average of 16.7 hours per month, or about 4 hours per week, allowing teams to concentrate on strategic priorities instead of manual processes.
See How eSignature Can Work for You
If your marina needs a faster and easier way to handle contracts and signatures, eSignature is ready to help today. This tool integrates digital document signing for marinas directly into the platform your team already uses every day. It lets you cut paperwork, speed up approvals, and deliver a smooth, professional experience to your customers.
Manual signatures often cause bottlenecks that slow down your daily tasks. DockMaster Web eliminates these delays by making every approval move as fast as your marina’s busy operations. This way, your team can focus on what matters most without waiting on paperwork.
If you want to see how eSignature can simplify your contract process, visit the feature page or schedule a demo today.