Skip to main content

DockMaster’s President Cam Collins joins InnQuest Software VP Kent Howard and Welcome Systems Director John Jones for a cross-continent chat about hospitality & evolving customer expectations in the recreation & tourism industry. In this podcast we discuss marketing to millenials in the marine industry & how to attract your next generation of high performance employees.

All three companies are part of the Valsoft Corporation group, and this is their first appearance on the podcast together. Listen in on their fascinating discussion about all things hospitality; from destination marketing to the evolving travel expectations of both the millennial and the Baby Boomer.

Some of the topics covered in the podcast:

  • Destination marketing
  • How is the sharing economy shaping the future of travel and hospitality?
  • Not just Brexit: attracting and keeping great staff – a cross sector/continent challenge?
  • Are hotels setting the standard for customer service?
  • Generational travel expectations – Big Beards Vs Silver Surfers
  • Are millennials taking over?
  • Tech comforts: what do travelers expect?


DockMaster Software is an industry leading management system for marinas, boatyards, and boat dealerships. DockMaster includes Unit Sales, Prospecting and F&I with fully integrated financial management and numerous integrations with CRM applications, dealer websites and text/messaging services. The Service module includes estimating, labor tracking, and complete parts management with ordering/receiving, subcontractor fulfillment and invoicing. DockMaster Mobile allows technicians to clock on/off jobs from any mobile device. Visual Marina™ management includes storage & billing, occupancy tracking, reservations and dry stack management, including integrations to leading consumer applications for boat rentals, online reservations, concierge/launch scheduling and our new Fuel Integration with FuelCloud. DockMaster also includes Point of Sale, Order Entry with eCommerce and a complete accounting system. Learn more at and follow DockMaster on TwitterInstagramFacebook, and LinkedIn. Or email

Leave a Reply