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System requirements

DockMaster System Requirements

The system requirements are shown below for each type of installation, software, and peripherals. Should you have questions about the system requirements or replacement peripherals please contact support@dockmaster.com for assistance. The latest system requirements can also be accessed from the Home menu in DockMaster, then About DockMaster, then clicking the Release Notes for this version link. If you are on a non-current version you may need to update your network, server, software, and or peripherals prior to upgrading to the latest current version of DockMaster. Note, We/Our/Us when referenced below refers to DockMaster.

Workstation Requirements

Microsoft is ending extended support for all versions of Server 2008 and Windows 7 as of 1/14/2020. https://support.microsoft.com/en-us/lifecycle/search/1163. Because of this, DockMaster is no longer able to provide support for these operating systems.

Workstation Recommended Minimum
Processor Current generation of i5, i7 Intel Processors 7th Generation Intel i3
RAM 16 GB RAM 8 GB RAM (more memory enhances performance)

Resolution & Monitor Size
(Standard and Touch Screen)

 1920x1080 for DockMaster and Point of Sale, with a minimum of 256MB dedicated video memory 1152x864 for DockMaster and Point of Sale, with minimum of 256MB dedicated video memory
Operating System

Windows 10, or 11 Professional 64 bit (requires DockMaster 6.2.46 or higher)

Windows fully updated and Microsoft .NET 4.7.2 or higher installed

Roaming Profiles in a non-virtual environment are not supported

Windows 10 Professional 64 bit

Windows fully updated and Microsoft .NET 4.7.2 or higher installed

Roaming Profiles in a non-virtual environment are not supported
Free Disk Space 50GB, NVME 20GB, SSD
Web Browser Internet Explorer 8 or later, Microsoft Edge, Firefox 10 or later, Google Chrome 13 or later, and other browsers that support the HTML5 standard. For viewing Help online.

Virtual Desktop Environment Disclaimer

Virtual desktop environments such as Terminal Services, Citrix, etc. are not supported due to peripheral device requirements. While our applications will run in such environments it is your responsibility to work with your provider to ensure that the peripheral devices* can be passed through and are functional in the required modes. Specifically all peripherals requiring full HID (Human Interface Device) must be passed through as such.

*Includes all peripherals listed below in “Printers and Peripherals”.

Hosted Connectivity Requirements

Bandwidth Recommended* Minimum
Connectivity 200kb/s download and upload for DockMaster

200kb/s download and upload for Point of Sale

OR: 400kb/s download and upload for DockMaster and Point of Sale on same workstation

(kb/s = kilobits per second)

 100kb/s download and upload for DockMaster

100kb/s download and upload for Point of Sale

OR: 200kb/s download and upload for DockMaster and Point of Sale on same workstation

(kb/s = kilobits per second)
*Note Bandwidths shown above are per workstation for DockMaster and POS applications only. To determine total bandwidth needed, multiply the above by the total number of concurrent workstation connections necessary. NOTE: Total bandwidth required will be greater if other applications such as an internet browser, streaming music, video/webcams, etc., are accessing the internet at the same time.
Disclaimer We cannot guarantee that the connection speeds available in your area will be sufficient for every configuration. Whenever possible, business class cable internet connections should be the preferred method of connectivity. The number of users concurrently connected, internet connections by other businesses and residences in your area, and/or type of service provided are considerable factors that may impact actual upload and download bandwidth speeds.
Virtual Environment

The hosted version of DockMaster may run in a virtual environment such as Citrix, Terminal Services, etc.

NOTE: DockMaster cannot provide troubleshooting support for any issues with connectivity or peripheral items when running in a virtual environment.

Printers and Peripherals*

Function Device
Disclaimer
  • We have specific policies in place to ensure that our software performs with specific hardware devices. We cannot certify every hardware device by all manufacturers available in the general marketplace.
  • We are not an authorized repair center for equipment. Please contact the manufacturer directly and follow their policy for returning equipment for repair/replacement. Equipment shipped or returned to us may incur a processing/handling fee. The only printing and hardware devices that we support or recommend to work with our software are listed by function and Make/Model below:
  • We do not provide support for nor can we assist with issues for third party supplied credit card terminals including those purchased through Worldpay. Please contact the vendor directly for assistance.
  • Entry devices used for scanning or keying in data such as reading from a barcode label for a part number entry should be configured to run in HID mode for proper operation.
Printer Function 1

All single copy printed output not including inventory labels require the use of a laser printer PCL5.0E or PCL6 and above emulation capability. Ethernet connectivity required.

Host based and postscript printers are not supported. Parallel, USB, inkjet, bubble jet, and Multi-function machines are not supported. The printer must be connected using a Cat5 Ethernet Cable.
Printer Function 2

All multi-copy forms and documents for unit sales require a Okidata 320,520, 321, 521. Ethernet connectivity.

Parallel and USB connections are not supported. The printer must be connected using a Cat5 Ethernet Cable.
Printer Function 3

All barcode labels and job cards require the use of the Zebra ZD421D printer with Ethernet connectivity. Model # ZD421 ZD4A042-D01E00EZ *203dpi model only

For Barcode Labels, use Label Paper: 2.25 x 1.25 inches, #2, 100 labels per roll.

For Job Cards, use Zebra 4x3 Direct Thermal Tab, rolls SKU: 10010056

The printer must be connected using a Cat5 or Cat6 Ethernet Cable.
Barcode Scanners

For use with the Point of Sale, Service, and inventory modules to scan UPC and barcodes.

Symbol LI2208 Linear Imager USB, wired Model# LI2208-SR6U2100AZN

Symbol LI4278 Linear Imager USB, wireless Model# LI4278-TRBU0100ZWR

The Symbol LI4278 wireless scanner may experience connectivity issues between the scanner and the base which DockMaster Support will be unable to resolve.

The Symbol LS4208 scanner is now obsolete and is no longer supported.
POS Printer

Epson TM-T88VI Ethernet Receipt Printer Model: C31CE94061

Parallel and USB connections are not supported. The printer must be connected using a Cat5 Ethernet Cable.

*The ITherm 280 and the Ithaca 9000-ETH printers are now obsolete and are no longer available for purchase.
POS Cash Drawer

APG Series 4000 JB320-BL1816-C

Ithaca Printer Compatible Cable: CD-102A

Epson Printer Compatible Cable: CD-101A
POS Credit Card Terminal

Please refer to the Credit Card and ACH Integration section above for specific information regarding Credit Card processing options.
POS Touch Devices

Elo E290946 All in One *

Elo E607608 Touchscreen Monitor *

*When using Microsoft Windows 10 or higher users must install DockMaster 8.3.4.x or higher, along with updated Elo drivers to ensure proper functionality. Other monitor or All in One touch units may work, but have not been verified by DockMaster.

Hand Held Data Collection See BARCODETOPC.COM for a mobile application that will help the year end inventory counts and process.
Contact support@dockmaster.com for more information.
*Printer and Peripheral Notes Current hourly support rate of $125.00 will be billed for configuration and setup of unsupported hardware. Contact support@dockmaster.com for more information.

Supported Microsoft Office Products

Product  
Microsoft Office Microsoft Office 365 64-bit only or Microsoft office 2010 (or newer) 64-bit only

** Open Office, or web-based office 365 suites are not supported

Dockmaster Mobile App Requirements

Device Compatibility Guide
Any name brand phone or tablet running minimum Android 5
Any Apple device running minimum iOS 8

Server Requirements

Microsoft is ending extended support for all versions of Server 2008 and Windows 7 as of 1/14/2020. https://support.microsoft.com/en-us/lifecycle/search/1163. Because of this, DockMaster is no longer able to provide support for these operating systems.

Server Recommended Minimum
Dedicated Server The Server must be a dedicated server. This server must not function as a domain controller, web server, file server, email server, terminal server, utilized for or manage any firewall software or system.
Operating System

Windows Server 2019 Standard

Windows fully updated and Microsoft .NET 4.7.2 or higher installed

(DockMaster 6.2.x and below is not supported on Server 2016)

Windows Server 2012 Standard or R2

Windows fully updated and Microsoft .NET 4.7.2 or higher installed

(DockMaster 6.2.x and below is not supported on 2012)
Processor 1 Intel Xeon Hex (6) Core 2.4ghz 15mb I3 cache 1 Intel Xeon Quad (4) Core 2.4ghz 8mb l2 cache
RAM 8 GB ECC (more memory enhances performance) 6 GB ECC (more memory enhances performance)
Free Disk Space 60GB free after OS and Updates, Raid 5 or Hybrid SSD array
*Secondary drive preferred, Secondary partition will work as well.
Hard Disk Server Grade SSD 10k SAS/SCSI
Web Browser Internet Explorer 8 or later, Microsoft Edge, Firefox 10 or later, Google Chrome 13 or later, and other browsers that support the HTML5 standard. For viewing Help online.
Battery Backup UPS Battery Backup sufficient for server and router power requirements
Data Backup Remote off-site backup performed nightly. Tape backup system performed nightly.
Virtual Server VMware, Microsoft Hyper-V, and Citrix Xen Server for virtualization
Virtual Processor (CPU) 4 Dedicated cores meeting the above server requirements.
Virtual Server Responsibility You are responsible for your virtual server, and must make sure to provide enough RAM, CPU, and Priority. We do not troubleshoot performance issues in your virtual environment. We will charge $125.00/hour for any additional support required to troubleshoot the server in your virtual environment.
Anti-Virus Exclude the D3 database and D3 virtual folders from any virus scanning products and/or virus scanning that occurs in a windows backup utility.
Remote Location Connectivity Contact your account manager to discuss the requirements for remote location connectivity.
Large or Multiple Site Installations
  • If you intend on connecting multiple locations to a single server you need to have at least T1 speeds or greater between sites. It is highly recommended that these sites be connected via VPN. The greater the network throughput the better the connection will work. We cannot support multi-site connections if the speed is less than 1.5Mbps.
  • The number of persistently connected users and data processing needs can impact the speed and performance of your server.  For large network infrastructures with multiple server or remote site requirements please contact your Account Manager to coordinate a system design consultation, and discuss the optimum solution of your application server role within your network infrastructure. For large network infrastructures with multiple server or remote site requirements please contact your Account Manager to coordinate a system design consultation, and discuss the optimum solution of your application server role within your network infrastructure.

SQL Requirements

Components Minimum
Processor

4 core CPU
Memory

8GB memory
Free Disk Space

20GB of HDD space (this is the absolute minimum. More may be required depending on the dataset size)

Support Connectivity Requirements

Firewall/Network Recommended
Ports

The following ports should allow translating for both UDP and TCP:

  • 9000 for Comm Server, only on server
  • 13001 for Comm Server for workstations and server
Server Settings
  • We will need the following settings on your DockMaster server to provide support of your system:
  • Separate Local Admin\Service account\Domain Admin User for jAgent service entered by client.
  • Client must connect support technician to server with an account with permissions to install new software, network printers, and the ability to access and maintain Windows Services on the server
  • AccuTerm 7 or newer. Contact info@dockmaster.com for information on upgrading licensing.
Important Notes
  • DockMaster may only connect to client systems using GoToAssist with unique code.
  • DockMaster is not able to accommodate unattended access of any kind or store any client credentials.
  • Our support policy does not provide any assistance from our support or implementation staff to install any proprietary Firewall, VPN, or Remote Connectivity Client Software on the DockMaster server.

Fuel Cloud

Hardware Compatibility Guide
Compatibility Guide PDF

Last Updated:July 19, 2021