Setting Your Marina Up For Success During COVID-19
Guest post from James Copeland, CEO of Swift Harbour, a proud partner of DockMaster.
While there is uncertainty around COVID-19, what is certain is that boaters will want to stay with you in the future. As boating may be one of the few activities that people will still be able to do while we adopt social distancing and flatten the curve, having remote systems in place to manage sales and bookings, even if your office is closed, is paramount to keep your marina thriving.
DockMaster Online Reservations powered by Swift Harbour, is the perfect solution to keep your all-important relationships with your guests and manage your bookings, even with potentially unusual working conditions and closed offices. It is based in the cloud and enables you to increase sales, manage online bookings, process payments and delight guests from any device, and any location. It is YOUR technology powerhouse, focused on your brand first, and controlled by your team so that your customers can book and receive exceptional customer service every single time.
During these challenging times, we are here for you and your marina. If you need help getting set up for the 2020 season, we’re here to help you every step of the way. New setups can be live within 24 hours, and we can do full reviews of existing setups for maximum impact for the 2020 season. We’re in this with you.
How to put Swift Harbour to work in your operation this week
1. Add your booking button (or link) to your website, social media, online ads and anywhere else you have access to online so your customers can find you easily and book with you online. If you have an office-only phone number or email address on your moorage or contact pages on your website, consider replacing them with your booking button first (to direct the majority of traffic to online bookings) and a mobile phone number for customer assistance.
2. Ensure your reservations email address is accessible on your phone, tablet or remote work computer so you can get notified of new bookings. Your reservations email address is the one you log in with. The email address is easily changed by visiting Yachting Best.
3. Bookmark your dashboard on your phone, tablet, or remote computer. Your Swift Harbour dashboard works beautifully on any device allowing you to accept, waitlist, decline, or message any boater inquiry when remotely away from the office. Bookmarking it will save you time in the long run as the bookings flow in. On iPhones, you can even save the dashboard on your home screen like an app here.
No Additional Inventory Management Required
The beauty of the DockMaster Online Bookings powered by Swift Harbour is that slip availability is displayed directly in your Swift Harbour Dashboard and no additional inventory management is required. That means that you can literally manage your bookings from your phone remotely from anywhere.
If you don’t already have a Swift Harbour Account, you can sign up for one here. Swift Harbour pricing starts at $49 per month + 0.10 cents / ft / night for accepted bookings. In light of the recent COVID-19 events, Swift Harbour is temporarily waiving the $49 / month fee for all marinas for the next 6 months.
Did you know Swift Harbour is launching a camping platform in April 2020? You can sign up for both our marina and camping products below.
Sign up for our marina or campground product here.
DockMaster Software is an industry leading management system for marinas, boatyards, and boat dealerships. DockMaster includes Unit Sales, Prospecting and F&I with fully integrated financial management and numerous integrations with CRM applications, dealer websites and text/messaging services. The Service module includes estimating, labor tracking, and complete parts management with ordering/receiving, subcontractor fulfillment and invoicing. DockMaster Mobile allows technicians to clock on/off jobs from any mobile device. Visual Marina™ management includes storage & billing, occupancy tracking, reservations and dry stack management, including integrations to leading consumer applications for boat rentals, online reservations, concierge/launch scheduling and our new Fuel Integration with FuelCloud. DockMaster also includes Point of Sale, Order Entry with eCommerce and a complete accounting system. Learn more at www.DockMaster.com and follow DockMaster on Twitter, Instagram, Facebook, and LinkedIn. Or email firstname.lastname@example.org