Make Your Tech Service Management Contactless With DockMaster Mobile

Make Your Tech Service Management Contactless With DockMaster Mobile

DockMaster’s award winning app simplifies labor scheduling, eliminating paper and physical contact between departments

DockMaster has brought the power of mobile to current and new customers. DockMaster Mobile time keeping app, allows technicians to enter time on work orders using a mobile time clock or time card, as well as review their scheduled jobs. Best of all, it’s all synced seamlessly with DockMaster, the most powerful marine and dealer management software on the market. 

The app is available to dealers, marinas and boatyards and is compatible with both Android and iOS (Apple) devices. 

The primary goal of the app is to help our users, especially technicians, streamline their time reporting process and extend the use of DockMaster with new mobile features. Thanks to the mobile functionality DockMaster presents, the overall user experience is enhanced by increasing efficiency and alleviating double entry. 

With the power of mobility, service techs are now able to clock their hours, while managers can assign tasks and provide instructions, all in contactless fashion. Not only does the functionality make your operation safer, but you’ll also see vast improvements in efficiency.

Avoid Costly Errors

With the app’s mobile time clock, time card and scheduler, your business can now track tech service in a far more efficient manner. With the app synced to your boat management software, you are able to extract the information stored in the app and compare actual work hours vs billed hours, while also tracking efficiencies.

By implementing a daily input time for techs, you can avoid situations like one service yard underwent.

“A new service yard didn’t want to upset current techs, so, they didn’t require the staff to report time,” recalled Aaron Sacks, professional services rep at DockMaster. “After a few months they asked me to run a labor report because their P&L Looked light for a busy month. For two techs I returned only 20 billed hours in the month. They said in shock “We paid them from 320 hours of labor but only billed 20?” 

With proper time recording, your service yard will no longer be prone to errors such as this one, and with DockMaster Mobile, it can all be done on the go. Boating Industry listed the app among its best 2019 products for its convenience and efficiency. Let’s take a quick look at the app’s key features.

DockMaster Mobile Ensures Proper Time Recording For Service Techs | dock management software

Mobile Time Clock

DockMaster’s mobile time clock tracks the actual amount of time spent on a job. Technicians can select a job from a list of open Work Orders and select associated tasks (opcodes). Start time can also be changed to ensure accuracy and notes can be added via typing or voice-to-text recognition. 

Mobile Time Card

With the app’s time card, techs can input start/stop time or total hours on a job. Like the time clock, they can select a work order and associated tasks. Dates can be changed to include backdated time entries. Notes can be added, as well as photos and videos.

Mobile Scheduler

Put an end to paper job requests and job cards with the mobile scheduler. Techs can view and select jobs scheduled in DockMaster. A color-code status marks jobs as complete, in progress or not started and users can tab a job to launch the time clock or time card features.

Final Thought

The app landed DockMaster on the Boating Industry top 100 and we’re confident the app will better serve boatyards, especially in the unique circumstances we’re in at the moment. With marine businesses moving at a quicker pace than ever before, using a manual paper process feels more time consuming than necessary. With safety now a higher priority than ever before, you’ll also want to reduce physical contact wherever you can in your operation. DockMaster Mobile lets you do just that. 

For more information on DockMaster Mobile, feel free to contact us with any questions you may have.

DockMaster Software is an industry leading management system for marinas, boatyards, and boat dealerships. DockMaster includes Unit Sales, Prospecting and F&I with fully integrated financial management and numerous integrations with CRM applications, dealer websites and text/messaging services. The Service module includes estimating, labor tracking, and complete parts management with ordering/receiving, subcontractor fulfillment and invoicing. DockMaster Mobile allows technicians to clock on/off jobs from any mobile device. Visual Marina™ management includes storage & billing, occupancy tracking, reservations and dry stack management, including integrations to leading consumer applications for boat rentals, online reservations, concierge/launch scheduling and our new Fuel Integration with FuelCloud. DockMaster also includes Point of Sale, Order Entry with eCommerce and a complete accounting system. Learn more at www.DockMaster.com and follow DockMaster on Twitter, Instagram, Facebook, and LinkedIn. Or email info@dockmaster.com