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Software Implementation Specialist – DockMaster – (Remote)

The Software Implementation Specialist is responsible to make sure customers are utilizing DockMaster software to its full potential.

They will be responsible for handling new client onboarding and trainings, creation of product documentations and videos, and assisting with quality assurance testing. DockMaster is a financial management platform for marine and marina businesses worldwide. Customers utilize DockMaster to manage their service jobs, inventories, sales, storage agreements and customer engagement. Our business is celebrating 40 years in the marina management space, and we have a trusted enterprise solution as well as a modern web-based CRM.

Responsibilities include but are not limited to:
  • Conduct in-depth needs assessments to understand each client’s unique business processes and requirements.
  • Develop and execute customized implementation plans, ensuring timely and within-budget delivery.
  • Configure and customize DockMaster software solutions to fit client needs, including data migration and system integration.
  • Provide comprehensive training to clients, ensuring they are proficient in using the software and can leverage its full capabilities.
  • Work closely with the sales, support, and development teams to provide feedback and insights for customer satisfaction initiatives.
  • Managing, creating, and updating of classes, tutorials, and implementation documentation.
  • Stay up to date with all aspects of the Dockmaster software and assist with quality assurance testing.
  • Manage multiple implementation projects simultaneously, maintaining clear communication and exceptional service standards.
  • Offer ongoing support to clients post-implementation, addressing any issues and promoting the adoption of new features and updates.
  • Complete online and in-person client trainings and fact-finding sessions.
  • Marine industry / Boatyard administration / Marina experience is essential
  • Proven experience in software implementation, training, or customer support, ideally within the marine industry or similar sectors
  • Technical proficiency with business management software, CRM systems, and database management. Familiarity with DockMaster products is essential.
  • GAAP – AR, AP, and General Ledger
  • 2+ Experience in Project Management, Implementation, or Training capacity
  • Experience with SQL, data analysis tools, data formatting
  • You are comfortable working in a fast-paced environment with new software updates regularly
  • Self-starter mentality. Your instinct is to figure out what is next and move with or without explicit direction.
  • Ability to multitask and work on multiple projects and responsibilities at the same time.
  • Ability to travel for on-site trainings and implementations up to 1-2 times per month
  • Legally authorized to work in the US

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.