DockMaster System Requirements

The system requirements are shown below for each type of installation, software, and peripherals. Should you have questions about the system requirements or replacement peripherals please contact support@dockmaster.com for assistance. The latest system requirements can also be accessed from the Home menu in DockMaster, then About DockMaster, then clicking the Release Notes for this version link. If you are on a non-current version you may need to update your network, server, software, and or peripherals prior to upgrading to the latest current version of DockMaster. Note, We/Our/Us when referenced below refers to DockMaster

Server Requirements
Server Recommended Minimum
Dedicated Server The Server must be a dedicated server. This server must not function as a domain controller, web server, file server, email server, terminal server, utilized for or manage any firewall software or system.
Operating System

Windows Server 2016 Standard

(DockMaster 6.2.x and below is not supported on Server 2016)

Windows Server 2008 R2 Standard SP2 or R2 Enterprise SP2, Server 2012 Standard or R2

(DockMaster 6.2.x and below is not supported on 2012)

Processor 1 Intel Xeon Hex (6) Core 2.4ghz 15mb I3 cache 1 Intel Xeon Quad (4) Core 2.4ghz 8mb l2 cache
RAM 8 GB ECC (more memory enhances performance) 6 GB ECC (more memory enhances performance)
Free Disk Space 60GB free after OS and Updates, Raid 5 or Hybrid SSD array
Hard Disk Server Grade SSD 10k SAS/SCSI
Web Browser Internet Explorer 8 or later, Microsoft Edge, Firefox 10 or later, Google Chrome 13 or later, and other browsers that support the HTML5 standard. For viewing Help online.
Remote Access Remote Desktop or Unattended TeamViewer.
Battery Backup UPS Battery Backup sufficient for server and router power requirements
Data Backup Remote off-site backup performed nightly. Tape backup system performed nightly.
Virtual Server VMware, Microsoft Hyper-V, and Citrix Xen Server for virtualization
Virtual Processor (CPU) 4 Dedicated cores meeting the above server requirements.
Virtual Server Responsibility You are responsible for your virtual server, and must make sure to provide enough RAM, CPU, and Priority. We do not troubleshoot performance issues in your virtual environment. We will charge $95.00/hour for any additional support required to troubleshoot the server in your virtual environment.
Anti-Virus Exclude the D3 database and D3 virtual folders from any virus scanning products and/or virus scanning that occurs in a windows backup utility.
Remote Location Connectivity Contact your account manager to discuss the requirements for remote location connectivity.
Large or Multiple Site Installations
  • If you intend on connecting multiple locations to a single server you need to have at least T1 speeds or greater between sites. It is highly recommended that these sites be connected via VPN. The greater the network throughput the better the connection will work. We cannot support multi-site connections if the speed is less than 1.5Mbps.
  • The number of persistently connected users and data processing needs can impact the speed and performance of your server.  For large network infrastructures with multiple server or remote site requirements please contact your Account Manager to coordinate a system design consultation, and discuss the optimum solution of your application server role within your network infrastructure. For large network infrastructures with multiple server or remote site requirements please contact your Account Manager to coordinate a system design consultation, and discuss the optimum solution of your application server role within your network infrastructure.

 

Hosted Connectivity Requirements
Bandwidth Recommended* Minimum
Connectivity 200kb/s download and upload for DockMaster

200kb/s download and upload for Point of Sale

OR: 400kb/s download and upload for DockMaster and Point of Sale on same workstation

(kb/s = kilobits per second)

100kb/s download and upload for DockMaster

100kb/s download and upload for Point of Sale

OR: 200kb/s download and upload for DockMaster and Point of Sale on same workstation

(kb/s = kilobits per second)

*Note Bandwidths shown above are per workstation for DockMaster and POS applications only. To determine total bandwidth needed, multiply the above by the total number of concurrent workstation connections necessary. NOTE: Total bandwidth required will be greater if other applications such as an internet browser, streaming music, video/webcams, etc., are accessing the internet at the same time.
Disclaimer We cannot guarantee that the connection speeds available in your area will be sufficient for every configuration. Whenever possible, business class cable internet connections should be the preferred method of connectivity. The number of users concurrently connected, internet connections by other businesses and residences in your area, and/or type of service provided are considerable factors that may impact actual upload and download bandwidth speeds.
Virtual Environment The hosted version of DockMaster will not run in a virtual environment such as Citrix, Terminal Services, etc.

 

Workstation Requirements
Workstation Recommended Minimum
Processor Current generation of i5, i7 Intel Processors Intel 2GHz i3
RAM 8 GB RAM 4 GB RAM (more memory enhances performance)

Resolution & Monitor Size
(Standard and Touch Screen)

1920x1080 for DockMaster and Point of Sale, with a minimum of 256MB dedicated video memory 1152x864 for DockMaster and Point of Sale, with minimum of 256MB dedicated video memory
Operating System

Windows 7, 8.1, or 10 Professional 64 bit (requires DockMaster 6.2.46 or higher)

Roaming Profiles in a non-virtual environment are not supported

Windows 7 Professional 64 bit

Roaming Profiles in a non-virtual environment are not supported

Free Disk Space 50GB Free Disk Space 20GB Free Disk Space
Web Browser Internet Explorer 8 or later, Microsoft Edge, Firefox 10 or later, Google Chrome 13 or later, and other browsers that support the HTML5 standard. For viewing Help online.

 

Virtual Desktop Environment Disclaimer

Virtual desktop environments such as Terminal Services, Citrix, etc. are not supported due to peripheral device requirements. While our applications will run in such environments it is your responsibility to work with your provider to ensure that the peripheral devices* can be passed through and are functional in the required modes. Specifically all peripherals requiring full HID (Human Interface Device) must be passed through as such.

*Includes all peripherals listed below in “Printers and Peripherals”.

 

Support Connectivity Requirements
Firewall/Network Recommended
Support IP Address In order to access and support your system, we will need the source incoming IP address of 199.72.193.178 available through your firewall or router interface
Ports

The following ports should allow translating for both UDP and TCP:

  • 9000 for Comm Server, only on server
  • 13001 for Comm Server for workstations and server
  • 3389 (remote desktop, if 3389 is unavailable, you can use 3390 or 3391)
  • 1603 Open Database Connectivity (ODBC), optional
  • 4148 and 4149 D3 telnet server, optional
Server Settings
  • We will need the following settings on you DockMaster server to provide support of your system:
  • A Windows Username and Password created for DockMastersupport with administrative permissions or rights
  • The DockMaster user should be added to the domain administrators group
  • the DockMaster user should have permissions to install new software, network printers, and the ability to access and maintain Windows Services on the server
  • Separate Domain Admin User for D3VME service
  • AccuTerm 7 or newer. Contact info@dockmaster.com for information on upgrading licensing.
Important Notes
  • If your security policy only allows access to these ports by individual requests, your system administrator will have to be available per support request before we can provide support resolutions.
  • If you do not have a static public IP available, we will need your system administrator to provide us with your current IP address in order to receive support services.
  • Our support policy does not provide any assistance from our support or implementation staff to install any proprietary Firewall, VPN, or Remote Connectivity Client Software on the DockMaster server.

 

Supported Microsoft Office Products
Product Recommended Minimum
Microsoft Office Office 2010 Standard or Professional Office 2003 Standard or Professional (Word 13 and higher and Open Office are not supported for Mail Merge)

 

Credit Card and ACH Integration
Product Features/Functions
DockMaster

For processing in Point of Sale, Cash Receipts, auto Cash Receipts, and Reservations. The integration includes:

  • EMV, Chip & Signature ready gateway for swiped credit card transactions
  • Debit, pin based transactions
  • ACH processing
  • Credit Card and ACH stored profiles
  • Private label gift cards (coming soon)
  • Loyalty rewards (coming soon)

There are different options when selecting an integrated credit card solution for use through DockMaster. Please contact us at info@dockmaster.com for more information about available services.

 

Printers and Peripherals*
Function Device
Disclaimer
  • We have specific policies in place to ensure that our software performs with specific hardware devices. We cannot certify every hardware device by all manufacturers available in the general marketplace.
  • Setup and configuration of equipment purchased through suppliers other than DockMaster that is not configured properly or that does not meet the required specifications may be subject to a setup fee. We will not provide free hardware setup support beyond 1 hour for hardware purchased from other vendors. All warranties and statements of merchantability are the sole responsibility of the manufacturer.
  • We are not an authorized repair center for equipment. Please contact the manufacturer directly and follow their policy for returning equipment for repair/replacement. Equipment shipped or returned to us may incur a processing/handling fee. The only printing and hardware devices that we support or recommend to work with our software are listed by function and Make/Model below:
  • We do not provide support for nor can we assist with issues for third party supplied credit card terminals including those purchased through Worldpay. Please contact the vendor directly for assistance.
Printer Function 1

All single copy printed output not including inventory labels require the use of a laser printer PCL5.0E or PCL6 and above emulation capability. Ethernet connectivity required.

(Host based and postscript printers are not supported. Parallel, USB, inkjet, bubble jet, and Multi-function machines are not supported)

Printer Function 2

All multi-copy forms and documents for unit sales require a Lexmark 2500 Series Dot-matrix printer or Okidata 320,520, 321, 521. Ethernet connectivity.

(Parallel and USB connections are not supported.)

Printer Function 3

All barcode labels and job cards require the use of the Zebra GK420D printer with Ethernet connectivity. Model # GK420D

(No other connectivity types are supported.)

Barcode Scanners

For use with the Point of Sale, Service, and inventory modules to scan UPC and barcodes.

Symbol LS4208 Laser USB wired Model# LS4208-SBZU0100ZR

POS Printer

Ithaca 9000 Ethernet Model #ITH-9000-ETH receipt printer, or Ithaca ITherm 280 Ethernet Model #ITH-280E-DG receipt printer*

(Parallel and USB connections are not supported.)

*The ITherm 280 printer is now obsolete and is no longer available for purchase.

POS Cash Drawer MMF Advantage, printer driven, Model# MMF-ADV113C2131004, with appropriate printer cable for Ithaca above.
POS Credit Card Terminal

Ingenico ISC250*, EMV Chip & Signature ready. Requires integration with DockMaster, contact info@dockmaster.com for more information.

*This device is not compatible with PAYware Connect.

**We do not provide support for nor can we assist with issues for third party supplied credit card terminals including those purchased through Worldpay. Please contact the vendor directly for assistance.

POS Touch Devices

Elo E290946 All in One *

Elo E607608 Touchscreen Monitor *

*When using Microsoft Windows 10 or higher users must install DockMaster 8.3.4.x or higher, along with updated Elo drivers to ensure proper functionality. Other monitor or All in One touch units may work, but have not been verified by DockMaster.

*Windows 7 and ELO Touch Screen Monitors only work with the ELO Single Touch Driver, which can be downloaded HERE.

Hand Held Data Collection Capability to collect data via a handheld device for Physical Inventory, Cycle Counts, Service Parts and Labor, as well as meter readings is available with the AML LDX10 device. Contact info@dockmaster.com or 561-969-2882 option 2 for more information.
*Printer and Peripheral Notes Current hourly support rate of $95.00 will be billed for configuration and setup of hardware not purchased from us. Contact support@dockmaster.com for more information.

 

Last Updated: September 26, 2017